Tandem.

Terms of Service

Effective August 2, 2026 · Last updated August 2, 2026

These Terms of Service (“Terms”) are a binding agreement between you (“Customer,” “you”) and Tandem Procurement, a sole proprietorship operating in the State of Iowa under the trade name “Tandem Procurement” (“Tandem,” “we,” “us”). They govern your use of the Tandem website, software platform, and documents we provide (together, the “Service”).

By creating an account, purchasing a product, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use the Service

The Service is for business use only. You must be at least 18 years old and have authority to enter this agreement on behalf of the organization you represent. The Service is offered in the United States; we make no claim that it is appropriate elsewhere.

2. The Service

Tandem provides software for managing vendor and broker relationships — including document generation, competitive solicitation (RFP) workflows, proposal collection and scoring, renewal and commitment tracking, and AI-assisted features. We also sell one-time RFP document products.

We may change, improve, or discontinue features. If we materially reduce functionality you are paying for, you may cancel under Section 4.

3. Accounts and security

You are responsible for activity under your account and for keeping access to your email secure, since sign-in uses emailed links. Notify us promptly at tandemprocurement@gmail.com if you believe your account has been accessed without authorization.

4. Subscriptions, billing, and cancellation

  • Fees and terms. Subscription pricing and billing frequency are shown at checkout. Payment is processed by Stripe; we never receive or store your full card details.
  • Automatic renewal. Subscriptions renew automatically at the end of each term at the then-current rate until cancelled.
  • Cancellation. You may cancel at any time through the billing portal in your account. Cancellation takes effect at the end of the current paid term. You keep access until then.
  • No refunds. Except where required by law, all fees are non-refundable, including partial subscription periods and one-time document purchases. Because documents are delivered instantly and cannot be returned, all sales are final.
  • Price changes. We may change pricing on renewal with at least 30 days’ notice to the email on your account.
  • Taxes. Fees exclude taxes. You are responsible for any applicable sales, use, or similar taxes.
  • Non-payment. We may suspend or terminate access if payment fails and is not cured.

5. License to Tandem content — and restrictions on resale

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use documents we generate or provide (including RFP documents, templates, evaluation criteria, and scoring workbooks) solely for your own organization’s internal procurement purposes.

You may share those documents with vendors, brokers, and advisors participating in your own solicitation. Otherwise, you may not:

  • resell, license, sublicense, rent, or otherwise commercialize the documents or their contents;
  • redistribute or publish them, in whole or substantial part, outside your organization;
  • use them to provide procurement, consulting, or brokerage services to third parties as a substitute for their own license;
  • use them, or the Service, to build, train, or improve a competing product or service; or
  • remove or obscure any proprietary notice.

The requirement libraries, templates, scoring rubrics, and their selection, arrangement, and wording are our proprietary content and are protected by copyright. Violation of this Section is a material breach: we may terminate your access without refund and pursue any remedies available at law or in equity, including injunctive relief and recovery of damages and costs.

6. Your data

You retain all rights to the information you submit (“Customer Data”), including your company profile, vendor and contact records, notes, and uploaded documents. You grant us a limited license to host, process, and display Customer Data solely to provide and support the Service.

You represent that you have the right to provide any Customer Data you submit, including information about individuals such as vendor contacts.

7. Acceptable use

You agree not to:

  • upload protected health information (PHI), individually identifiable health records, Social Security numbers, financial account numbers, or other sensitive personal information. Tandem is not designed for PHI and is not a HIPAA business associate. Use plan-level documents (summaries of benefits, policies, carrier materials) rather than employee-level health data;
  • upload unlawful, infringing, or malicious content, including malware;
  • attempt to access another customer’s data, probe or breach security, or circumvent access controls;
  • scrape, crawl, or bulk-extract the Service, or reverse engineer it except as permitted by law;
  • use the Service to send unsolicited bulk email or to harass any person; or
  • resell or provide the Service to third parties except as permitted in Section 5.

8. Security, your responsibilities, and security incidents

What we commit to

We maintain technical and organizational security measures appropriate to the size of our business and the nature of the data, as described in the Data Processing Addendum. If we confirm a security incident affecting your Customer Data, we will notify you without undue delay and in any event within 72 hours, tell you what we know, and cooperate reasonably as you meet your own obligations.

What you are responsible for

  • Your email account is the key to your account. Sign-in uses links sent by email, so anyone who controls your email can access the Service as you. You are responsible for securing your email, including enabling multi-factor authentication on it.
  • Controlling who in your organization has access, and promptly removing people who leave or change roles.
  • All activity that occurs under your account, including by your personnel.
  • Not submitting data prohibited by Section 7, including protected health information.
  • Maintaining your own copies of anything business-critical. The Service is not a system of record or a backup service.
  • Notifying us promptly at tandemprocurement@gmail.com if you suspect unauthorized access.

Acknowledgment and allocation of risk

  • You acknowledge that no software, network, or storage system can be made perfectly secure, that transmitting data over the internet carries inherent risk, and that you accept that residual risk in exchange for the fees charged.
  • The occurrence of a security incident is not, by itself, a breach of these Terms, provided we have maintained the measures described above and in the Data Processing Addendum.
  • Our obligations and liability in connection with any security incident — including any unauthorized access to, disclosure of, alteration of, or loss of Customer Data — are governed exclusively by Sections 13, 14, and 15, and are subject to the limitation of liability in Section 14.
  • You remain responsible for your own legal obligations as the controller of your data, including any duty to notify individuals or regulators, and for evaluating whether the Service is appropriate for the data you choose to submit.
  • If a security incident results from your failure to meet the responsibilities above — including compromise of your email account or credentials — you are responsible for the resulting consequences, and Section 15 applies.

9. AI features — important limitations

Parts of the Service use artificial intelligence to summarize records, draft communications, evaluate documents, and answer questions about information you have provided. You acknowledge and agree that:

  • AI output is informational only and may be incomplete, inaccurate, or wrong;
  • AI output is not insurance, legal, tax, financial, or professional advice, and no fiduciary, brokerage, agency, or advisory relationship is created by your use of the Service;
  • scores, assessments, briefings, and recommendations are decision support, not decisions. You are solely responsible for evaluating vendors, awarding business, and any resulting outcome;
  • you should independently verify AI output before relying on it, and consult a qualified professional where appropriate; and
  • AI features depend on third-party providers and may change or become unavailable.

10. Third-party services

The Service relies on third parties including payment processing, hosting, database, email delivery, and AI providers. Their performance is outside our control, and we are not liable for their acts or omissions. Your use of any third-party service is subject to that provider’s terms.

11. Intellectual property

Except for Customer Data, we and our licensors own all rights in the Service, including software, designs, trademarks, and content. Feedback you provide may be used without obligation to you.

12. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Service using at least reasonable care, and will use it only to perform under these Terms.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE OR PRODUCE ANY PARTICULAR RESULT, INCLUDING COST SAVINGS.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THIS LIMIT APPLIES TO ALL CLAIMS IN THE AGGREGATE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND APPLIES EXPRESSLY TO CLAIMS ARISING FROM ANY SECURITY INCIDENT, UNAUTHORIZED ACCESS TO OR DISCLOSURE OF CUSTOMER DATA, DATA LOSS OR CORRUPTION, SERVICE INTERRUPTION, OR RELIANCE ON AI OUTPUT.

Essential basis of the bargain. The fees for the Service are set in reliance on the limitations in Sections 13 and 14. These limitations allocate risk between the parties, form an essential basis of the bargain, and apply even if a limited remedy fails of its essential purpose. Without them, the fees would be materially higher.

Time limit on claims. Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred, except where a longer period is required by law.

These limits do not apply to your payment obligations, your breach of Section 5 (resale restrictions), Section 7 (acceptable use), or Section 8 (your security responsibilities), or to liability that cannot be limited under applicable law.

15. Indemnification

You will defend, indemnify, and hold us harmless from any third-party claim, demand, investigation, loss, liability, damage, penalty, or expense (including reasonable attorneys’ fees) arising out of or relating to:

  • your Customer Data, including any claim that it infringes rights or was submitted without required consent or authority;
  • your submission of data prohibited by Section 7, including protected health information;
  • your failure to meet the security responsibilities in Section 8, including compromise of your email account or credentials, or access by your current or former personnel;
  • your use of the Service, your procurement decisions, or any award, rejection, or communication you make to a vendor or broker; and
  • your violation of these Terms or applicable law.

We will notify you of any such claim, allow you to control the defense (provided you may not settle in a way that imposes obligation or admits fault on our part without our written consent), and cooperate reasonably at your expense.

16. Term and termination

These Terms apply while you use the Service. You may stop at any time. We may suspend or terminate access for material breach, non-payment, or if required by law, and will make reasonable efforts to give notice. On termination, your right to use the Service ends; Sections 5, 6, 8, and 11–15 and 18–19 survive termination. You may request an export of your Customer Data within 30 days of termination, after which we may delete it.

17. Changes to these Terms

We may update these Terms. Material changes will be posted here with an updated date and, for active subscribers, emailed to your account address at least 30 days before taking effect. Continued use after that constitutes acceptance.

18. Governing law and disputes

These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-laws rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in the State of Iowa. Each party waives any right to a jury trial.

19. General

Entire agreement. These Terms, plus any order and the Data Processing Addendum, are the entire agreement and supersede prior discussions. Any conflicting terms in your purchase order or vendor form have no effect unless we sign them.

Severability. If a provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in full effect. In particular, if a limitation in Section 13 or 14 is held unenforceable in part, it applies to the maximum extent permitted.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, civil unrest, labor disputes, utility or internet failure, actions of third-party providers, and cyberattacks, denial-of-service attacks, ransomware, or other malicious acts of third parties.

No third-party beneficiaries. These Terms are solely for the benefit of the parties. No vendor, broker, carrier, employee, or other third party has any right to enforce them.

Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign without our written consent.

Waiver and notices. No waiver is implied by a failure to enforce. Notices to you go to the email on your account; notices to us go to tandemprocurement@gmail.com.

Independent contractors. The parties are independent. Nothing here creates a partnership, joint venture, agency, brokerage, or fiduciary relationship.

20. Contact

Tandem Procurement · a sole proprietorship
Iowa, USA
tandemprocurement@gmail.com

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